Career Development and Background

I have been fortunate in my career to be able to combine wide experience and skill sets in a way that enables me to be very effective in assuming multiple rolls within an organization, while always focusing on customers and moving the sales process forward. My technical expertise allows me to assist engineering and support staff, while well-developed people skills make me a very effective trainer and presenter. I see myself as a sales-enabler, able to effectively insert myself in the sales process at any stage, from high-level product demos, to technical RFP responses, to system hand-off training and on-site troubleshooting. I am equally comfortable in front of sales staff, technicians, dealers and end users.

I began my career as a Tech Support Manager, so effective training and installation is very important to me. To that end I have written many Technical Bulletins, and created complete training courses for Sales and Technical staff at the Dealer and Integrator level. I firmly believe that currently there is a profound lack of technical knowledge in the U.S. Security Industry, particularly at the Dealer level, but I also believe that this presents manufacturers with a tremendous opportunity to become their customers true partners by becoming true assets. Support is key; before, during and after the sale.

(Click HERE to download my résumé in PDF form.)

Senior Sales Engineer
HIKvision USA, Industry, CA. 2/10 - 10/12

• Train Dealers and Integrators in analog and IP CCTV cameras, NVR's, DVR's, etc.
• Conduct presentations for sales and technical staff.
• Assist in system specification and design
• Provide On-site support for dealers and integrators
• Test new products, both hardware and software
• Manage custom software and hardware modifications for large international clients
• Create Technical Documents, manuals, Quick Start Guides
• Led the restructuring of the Tech Support Department
• Created and edited content for marketing materials

Senior Sales Engineer
Verint Systems, Denver, CO. 4/09 – 11/09

• Support Transit and Enterprise video system sales
• Create A&E and other Technical Documents
• Examine and Respond to RFP’s
• Perform site surveys, walk-throughs, plan reviews, etc. with systems integrators
• Present at regional and national tradeshows

Sales Engineer
Cernium, Corp., Reston, VA. 9/05 to 4/09

• Installed video analytics systems at airports, hospitals, campuses, critical infrastructure sites, etc
• Performed site surveys, for system design, network and camera requirements
• Performed on-sire troubleshooting
• Trained and Supported Integrators and end-users
• Assisted sales staff with technical presentations and product demos
• Assisted in drafting responses to RFP's
• Primary presenter at national and regional tradeshows
• Managed relationships with customers, technical staff, integrators and others.

Sales Support Manager
Apollo Video Technology, Woodinville, WA. 1/04 to 9/05

·         Created a national network of independent Sales Reps in less than a year
·         Managed field installations of mobile DVR equipment
·         Trained field technicians
·         Created installation guides and Tech Tips
·         Created and administered Apollo’s web site.
·         Created and presenting training materials for sales reps, dealers, installers and end users
·         Authored White Papers on Bandwidth, Storage and Handling of digital video recording

I was involved in virtually all aspects of the company; hired to help take a new mobile DVR platform to market, primarily for my experience in CCTV and the security industry, and my domestic and international network of contacts. I helped lay the foundation for a company that is now a premier manufacturer in Mobile Digital Video systems for the Police, Transit and School bus markets. In the normal course of my work, I interact with Police Departments, School Districts, Transit agencies, other vendors and more. These activities include initial contact, Live product demonstrations, demo installations, sales training and presentations, and technical support.

Sales Support Manager
Advanced Technology Video, Inc., Redmond, WA. 5/97 to 12/03

·         Created and managed Technical Support Department
·         Developed policies and procedures, including warranty, repair and returns
·         Built a test lab for troubleshooting issues for internal and external customers
·         Created and posted dozens of Tech Tips to aid installers, integrators, sales people, etc.
·         Designed, implemented and maintained ATV’s website
·         Traveled domestically and Internationally to assist in Sales and Technical issues
·         Managed relationships with ATV’s network of independent sales reps
·         Created CEU accredited training courses  (Digital Video 101,  Basic Networking)
·         Designed, equipped and staffed tradeshow exhibits
·         Conducted Live presentations at domestic and international tradeshows

Technical Support Coordinator
AccessLine Technologies Inc., Bellevue, WA. 3/95 - 4/97

Resource management; Computer support; Proprietary systems (Telecommunications, Telephony, Paging and voice mail) support and troubleshooting using DOS; System and Interface Training; Assigned and tracked customer issues; Created Technical Support Information Manual

Education: Currently working on my MCITP – EA certification. (Microsoft Certified Information Technology Professional – Enterprise Administrator)

Other Interests

I am an avid scuba diver, with Advanced, Nitrox and Dry Suit certifications. I am also a musician, currently lead singer and guitar with Bad Habit, a Seattle-based classic rock band, performing at local clubs and festivals. My personal web site is at www.gilrene.com.

References available on request.